Johnson & Johnson Vision

		Job Title: Clinical Support Manager - Sydney or Melbourne Job Type: Full Time Location: NSW / VIC Date Advertised: 9/01/2025 Description: Position Purpose: Provide episodic clinical support to surgeons adopting and advancing their use of presbyopia-correcting intraocular lenses (PCIOLs). This is a field based, HCP facing role that includes onboarding support for surgeons and their surgical teams, ensuring a smooth integration of PCIOLs into their practice. Additionally, offer responsive, referral-based support to address unexpected challenges or provide expert guidance, enabling customers to confidently manage the transition to PCIOL technology and deliver optimal patient outcomes. Key Responsibilities: Clinical Support for surgeons initiating and progressing use of presbyopia correcting IOLs: • Support the development and execution of on-boarding support / accreditation for surgeons and surgical teams initiating PCIOL use, in partnership with the sales team and customers • Reactively support surgeon and surgical team’s confidence & knowledge as required to adequately manage the transition to PCIOLs, optimise patient outcomes and address unanticipated outcomes. • Partner with the Refractive Specialist and sales team members to identify customers needing additional clinical support, and to respond to situations when/as required, prioritising support as required • Manage the curriculum of HCP IOL education in alignment with annual business priorities, ensuring education content and resourcing available to support participating faculty including local and symposia education. • Oversees education grants [within Professional Education budget], in line with J&J Vision’s education goals and in line with compliance requirements • Establish and manage KPIs to ensure IOL education goals are achieved efficiently and effectively, implementing continuous improvement action plans as required • Support and develop faculty to meet current and future needs • Collect and communicate clinical insights and intelligence on the market environment, clinical strategies, competition, and other developments relevant to Johnson and Johnson Surgical Vision • Leverage the Medical Information Request process (Medical Affairs) to support HCP information requests • Appropriate HCC compliance relating all aspects of Professional Education, Quality, and Medical Affairs Additional Business Support as Required • Oversee registrar education program including the science of lens technology and Toric / PCIOL / Phaco confidence development programs in / with teaching facilities • Provide additional support for internal team training as required by the Professional Education Manager • Customer education support as required by the Professional Education Manager • Appropriate HCC compliance behaviors at all times • Documenting customer engagement in J&J systems as required KPIs 1. Speed of responsiveness to customer needs 2. Positive post customer interaction feedback (standard questionnaire to be established) 3. Certification goals established and consistently achieved (ASSUMPTION: certification established during the role) 4. Efficient time management to maximise value for customers and the J&J Vision Contact Details: For a complete job description, any enquiries regarding this position or to apply please contact Gauri Khanna by email: GKhanna4@ITS.JNJ.com or via the APPLY NOW eForm.