Email a Friend

Clinical Support Manager - Sydney or Melbourne

Position Purpose: Provide episodic clinical support
to surgeons adopting and advancing their use of presbyopia-correc-
ting intraocular lenses (PCIOLs). This is a field based,
HCP facing role that includes onboarding support for surgeons
and their surgical teams, ensuring a smooth integration
of PCIOLs into their practice. Additionally, offer responsive,
referral-based support to address unexpected challenges
or provide expert guidance, enabling customers to confidently
manage the transition to PCIOL technology and deliver optimal
patient outcomes. Key Responsibilities: Clinical Support
for surgeons initiating and progressing use of presbyopia
correcting IOLs: • Support the development and execution
of on-boarding support / accreditation for surgeons and surgica-
l teams initiating PCIOL use, in partnership with the
sales team and customers • Reactively support surgeon and surgica-
l team’s confidence & knowledge as required to adequately
manage the transition to PCIOLs, optimise patient outcomes
and address unanticipated outcomes. • Partner with the Refract-
ive Specialist and sales team members to identify customers
needing additional clinical support, and to respond to
situations when/as required, prioritising support as required • -
Manage the curriculum of HCP IOL education in alignment
with annual business priorities, ensuring education content
and resourcing available to support participating faculty
including local and symposia education. • Oversees education
grants [within Professional Education budget], in line with
J&J Vision’s education goals and in line with compliance require-
ments • Establish and manage KPIs to ensure IOL education
goals are achieved efficiently and effectively, implementing
continuous improvement action plans as required • Support
and develop faculty to meet current and future needs • Colle-
ct and communicate clinical insights and intelligence
on the market environment, clinical strategies, competition,
and other developments relevant to Johnson and Johnson Surgical
Vision • Leverage the Medical Information Request process
(Medical Affairs) to support HCP information requests • Appr-
opriate HCC compliance relating all aspects of Professional
Education, Quality, and Medical Affairs Additional
Business Support as Required • Oversee registrar education
program including the science of lens technology and Toric /
PCIOL / Phaco confidence development programs in / with teaching
facilities • Provide additional support for internal
team training as required by the Professional Education Manager •-
Customer education support as required by the Professional
Education Manager • Appropriate HCC compliance behaviors
at all times • Documenting customer engagement in J&J systems
as required KPIs 1. Speed of responsiveness to
customer needs 2. Positive post customer interaction feedback
(standard questionnaire to be established) 3. Certification
goals established and consistently achieved (ASSUMPTION:
certification established during the role) 4. Efficient time
management to maximise value for customers and the J&J Vision

9/01/2025